Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of True Fortune Casino. They apply to the website, your player account, available games, payment services, promotional offers and other features made available through the website. If you do not agree with these terms, you must not access or use the services.

The services are intended for people who are legally permitted to use online gambling services in their place of residence. You must meet all applicable age, location and legal requirements before opening or using an account. You are responsible for checking whether online gambling is lawful for you and for complying with the laws that apply to you. True Fortune Casino may restrict access where required by law, regulation, technical controls or internal policies.

You must provide accurate, current and complete information during registration and whenever information is requested. This may include your legal name, date of birth, residential details and information needed to verify your identity, payment method or source of funds. You must update your details if they change. Providing false, misleading or incomplete information may result in an account being restricted, suspended or closed.

• You must be of the minimum legal gambling age that applies to you.
• You must use only one personal account unless an exception has been expressly approved.
• You must keep your login details private and must not allow another person to use your account.
• You must not register or play on behalf of another person.
• You must not use the services for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not access the website from a location where doing so is prohibited.

You are responsible for activity carried out through your account when you have failed to keep your password or other security information safe. Tell the operator as soon as possible if you believe your account has been accessed without permission. The operator may ask you to complete security checks before restoring access or processing account activity.

2. Accounts, verification and account security

Registration and verification

An account may be opened only for personal use. The operator may verify your identity, age, address, payment details and other information at registration or at any later stage. Verification checks can be required before deposits, withdrawals, bonuses or continued access are permitted. You agree to provide documents and information that are genuine, readable and reasonably up to date.

If verification cannot be completed, or if information provided appears inaccurate or inconsistent, the operator may pause account activity while checks are carried out. This may include delaying a transaction, refusing a payment method, limiting game access or closing the account where permitted. These measures may also be taken to meet legal, regulatory, fraud prevention or responsible gambling obligations.

Suspension and closure

You may request account closure at any time through the available account or support process. Account closure does not remove obligations that arose before closure. The operator may suspend or close an account if you breach these terms, provide false information, misuse a promotion, attempt to manipulate a game, use prohibited software, create multiple accounts, or present a security, fraud or compliance risk.

Where an account is closed or suspended, the operator may review recent activity and transactions. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances leading to the action. Funds connected with fraud, unlawful conduct or a breach of these terms may be withheld where legally permitted. Nothing in these terms limits any rights you may have under applicable Australian consumer law.

• Do not share your password, one-time codes or account access with anyone.
• Use a secure device and connection when accessing the website.
• Log out after using a shared device.
• Contact the operator through the available website process if you notice suspicious activity.
• Do not attempt to bypass location, identity, payment or account controls.

3. Deposits, withdrawals and game play

Payments

Available payment methods, minimum or maximum transaction values, processing steps and any applicable charges are shown through the website or during the relevant transaction. You may use only a payment method that belongs to you or that you are authorised to use. A payment may be declined, reversed or held for review if it cannot be verified, is made through a restricted method or creates a compliance or security concern.

You are responsible for ensuring that your bank, card provider or payment service permits the transaction. You are also responsible for any charges imposed by your bank or payment provider. Deposited funds should be used for legitimate play and must not be used to test, disguise or transfer funds. The operator may request evidence relating to a payment method or source of funds before completing a transaction.

Withdrawals and balances

Withdrawal requests may be subject to account verification, payment checks, anti-fraud reviews and any applicable game or promotional conditions. The available withdrawal methods may depend on the original deposit method, your location and the information verified on your account. The operator may return funds to an appropriate verified payment method rather than use a different method.

You should review transaction details before confirming a deposit or withdrawal. Once a transaction has been submitted, it may not always be possible to cancel or change it. If a payment is made in error, duplicated or affected by a technical issue, the operator may correct the account balance and investigate the circumstances.

Games and results

Games are provided for entertainment and involve risk. You should understand the relevant rules, paytable, stakes and outcomes before playing. Game results are determined by the applicable game system and recorded account information, subject to correction where there is a clear technical or administrative error. A game may be interrupted by a connection problem, maintenance, software fault or other event outside reasonable control.

If a technical error affects a game, transaction or account balance, the operator may suspend the affected feature and correct the error. A game, promotion or transaction that was clearly affected by a material malfunction may be voided or adjusted where permitted by law. The operator will not knowingly rely on an error to deprive you of rights that cannot legally be excluded.

4. Promotions, responsible gambling and privacy

Promotions and bonuses

Promotions, bonuses, free plays and other offers may be available from time to time. Each offer may have its own eligibility requirements, expiry conditions, wagering or play conditions, contribution rules, game restrictions and withdrawal requirements. The terms displayed with the relevant offer form part of these Terms & Conditions. You should read those terms before accepting or using an offer.

Unless an offer specifically states otherwise, promotions are intended for one person and one account. The operator may cancel or amend an offer where there is an obvious error, misuse, technical problem, duplicate participation or conduct that conflicts with the offer terms. A bonus may be removed if it was credited incorrectly or obtained through activity that breaches these terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Only play with money you can afford to lose, set a budget before you begin and avoid chasing losses. Take regular breaks and do not play when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Tools and support options may be available to help you manage your play. These can include deposit or spending controls, time reminders, account breaks, self-exclusion and access restrictions. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek assistance from an appropriate professional or recognised gambling support service in Australia.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to operate the account, process payments, provide services, meet legal obligations, prevent fraud, verify identity, protect the website and improve the player experience. Information may be shared with service providers or authorities where reasonably necessary and legally permitted.

By creating an account, you may receive service communications about security, transactions, account activity, changes to the website and other essential matters. Marketing communications may be subject to your preferences and applicable law. You can manage available communication settings through the website or by using the relevant process provided with a message.

5. Website use, liability and changes

Acceptable use

You must use the website lawfully and in a way that does not interfere with its operation or security. You must not copy, modify, reverse engineer, scrape, distribute or commercially exploit website content without permission. You must not introduce malicious code, use automated tools to obtain an unfair advantage, interfere with another player or attempt to gain unauthorised access to systems, accounts or data.

The website may include links, software or services supplied by third parties. Those third parties may have separate terms and privacy practices. The operator does not guarantee the availability, accuracy or suitability of third-party services and is not responsible for matters that are outside its reasonable control. You should check the relevant third-party terms before using an external service.

Availability and liability

Reasonable efforts may be made to keep the website available, secure and accurate, but uninterrupted access cannot be guaranteed. Maintenance, updates, network problems, device issues, internet service interruptions, cyber incidents and other events may affect the website or games. You should keep your own device, software and internet connection secure and up to date.

To the extent permitted by law, the operator is not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information, unauthorised access resulting from your actions, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies a guarantee, condition, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Changes and governing law

These terms may be updated when services, legal requirements, security measures or operating practices change. The current version will be made available on the website, with the effective date or other notice where appropriate. You should review the terms regularly. Continuing to use the services after an update takes effect indicates acceptance of the revised terms, unless applicable law requires a different process.

Questions or complaints should be raised through the support or contact process made available on the website. Please provide enough information for the matter to be reviewed, including relevant transaction or account details, while avoiding the submission of unnecessary sensitive information. These terms are intended to operate consistently with applicable Australian law and any mandatory rights or protections that apply to you.

If any part of these Terms & Conditions is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision. The headings are included for convenience and do not affect the meaning of the terms.