Privacy Policy

About this Privacy Policy

True Fortune Casino aims to handle personal information in a fair, transparent and secure way. This policy is written for players in Australia and uses general terms because the information collected may depend on how the website and its services are used. Not every type of information described below will apply to every player.

Personal information means information that identifies a person, or that could reasonably be connected with a person. It may include information provided directly by a player, information created when an account is used, and technical information collected automatically when the website is visited.

By using the website, players should read this policy together with any other notices shown during registration, verification, payments or support interactions. Those notices may provide additional information about a particular use of personal information. This policy may also be reviewed and updated from time to time where services, technology or privacy practices change.

Where a change is important, reasonable steps may be taken to make the updated information clear on the website or through an account-related communication. The current version published on the website is intended to explain the practices that apply at the time of use.

Information that may be collected

A casino website typically handles several categories of information. The amount and type of information collected may vary depending on whether a person is browsing, registering, playing, making a payment, requesting support or completing verification checks.

Account and contact details

• Name, date of birth and other basic registration details.
• Email address, username, password-related information and account preferences.
• Contact details and information included in messages sent to customer support.
• Information about responsible gaming settings, account restrictions or other choices made through the account.

Identity and verification information

• Documents or details used to confirm identity, age, location or account ownership.
• Information needed for verification, security, anti-fraud and responsible gaming checks.
• Records of checks, requests for additional information and the outcome of those checks.

Payment and transaction records

• Deposits, withdrawals, wagers, winnings, account balances and other account activity.
• Payment method details and transaction references, subject to how a payment provider processes information.
• Information used to identify unusual activity, payment problems or possible misuse of an account.

Device, usage and cookie data

When a player visits or uses the website, technical information may be recorded. This can include an IP address, browser type, device type, operating system, language settings, pages visited, approximate location, access times and information about how features are used. Cookies and similar technologies may also record preferences, session information, security events and website activity.

Why information is used

Personal information is generally used for purposes connected with providing and managing the website and its services. The main purposes may include the following:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals, wagers, account activity and other requested transactions.
• Confirming identity, age, account ownership and eligibility to use particular services.
• Conducting anti-fraud, anti-money laundering, security and other risk checks.
• Detecting suspicious, unauthorised or prohibited activity and protecting the website, players and service providers.
• Providing customer support, responding to questions and resolving account or transaction issues.
• Personalising website features, remembering preferences and improving the performance and usability of the services.
• Understanding website activity through reporting, testing and analytics.
• Sending service messages, security notices, account updates and other communications needed to operate an account.
• Sending marketing communications where permitted and where the player has made the relevant choice or provided consent.
• Meeting legal, regulatory, compliance, reporting and record-keeping obligations.
• Establishing, exercising or defending legal rights, and responding to lawful requests or disputes.

Depending on the purpose, information may be handled because it is needed to provide a requested service, to protect the security and integrity of the website, to meet a legal obligation, or because a player has given consent. Where consent is used, a player may generally withdraw it for future marketing communications by using the available unsubscribe option or by contacting privacy support.

When information may be shared

Personal information may be shared with service providers that help operate the website, accounts, payments, identity checks, customer support, hosting, security, analytics and communications. These providers should receive information relevant to the services they perform and may be required to protect it and use it only for permitted purposes.

Information may also be disclosed where reasonably necessary to prevent fraud or other misuse, protect a person or the website, investigate suspected unlawful activity, enforce applicable terms, or respond to a lawful request. Information may be processed in Australia or another country depending on the systems and providers used. Appropriate steps are intended to be taken to handle information securely and consistently with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or data entries stored on a device when a website is visited. They may be used to keep a player signed in, remember preferences, support security, understand website usage and help deliver relevant communications or content. Some cookies are necessary for core website functions, while others help with performance, analysis or personalisation.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect sign-in, account functions or the way some parts of the website operate. Browser settings may also allow a player to receive a notice when cookies are being placed on a device.

Security of information

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. Players should also protect their passwords, avoid sharing account credentials and contact support promptly if they suspect that an account or device has been compromised.

No website, online transmission or storage system can be guaranteed to be completely secure. For this reason, players should take care when using shared devices, public networks or links received from unknown sources. If a security incident affects personal information, appropriate steps may be taken to assess it, limit its impact and provide any notification required.

Keeping information

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, for account administration, dispute handling, security, reporting or other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of record and the reason it was collected.

When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it. Information that is retained may remain subject to appropriate access controls and security measures.

Your privacy choices and data rights

Players may have rights and choices concerning the personal information held about them. These may include asking for access to personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion where appropriate, and withdrawing consent to marketing communications. A request may be subject to identity checks and to any lawful limitations that apply.

How to make a privacy request

To exercise a data right or ask a privacy question, contact support@true-fortune-casino.best. The request should explain what information or action is being requested and include enough detail to help locate the relevant account or records. For security, further information may be requested to confirm the identity of the person making the request.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to marketing or change marketing preferences. Service, security and account-related messages may still be sent where they are needed to operate the account or provide requested services.

Deletion may not always be possible immediately. Some information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons. If a request cannot be fully completed, the reason and any available alternatives may be explained. A player may also ask questions about how a request was handled by writing to the privacy contact above.

Children and account information

The website is intended for people who are legally permitted to use online gambling services. Information should not be submitted by anyone who is not eligible to create or use an account. If a parent, guardian or other person believes that information has been submitted by an ineligible person, they should contact privacy support so the matter can be reviewed.