Betting Rules

1. About these rules

These rules are intended to help players understand how bets are accepted, recorded, settled and, where necessary, cancelled or adjusted. By opening an account, placing a bet or using a betting service, you acknowledge that you have read and understood the rules that apply to your activity. If you do not understand a rule, do not place a bet until you have obtained enough information to make an informed decision.

The rules for a particular product may be displayed on the relevant betting page, game screen, bet slip or another part of the website. Specific rules may supplement these general rules or, where clearly stated, override them for the relevant product. If there is an inconsistency, the rule specifically displayed for the relevant event, game or market will generally apply, subject to applicable law and the website’s Terms and Conditions.

True Fortune Casino may update, replace or clarify these rules from time to time. The version available on the website when you place a bet will normally apply, unless a later change is required by law or is intended to correct an error. You are responsible for checking the current rules before placing a bet.

Legal and age requirements

Betting services are subject to applicable Australian laws, state and territory requirements, and other rules that apply to the location from which the service is accessed. Products may not be available in every jurisdiction. You must only use the website where online betting is lawful and must comply with all laws that apply to you.

You must be at least 18 years old to use real-money gambling services. True Fortune Casino may require age and identity verification before allowing an account to be used, accepting particular transactions or processing an eligible withdrawal. Providing false, incomplete or misleading information may result in restrictions, account suspension or other action under the Terms and Conditions.

2. Accounts and placing bets

You must use your own account and keep your login details secure. An account must not be shared, transferred, sold or used by another person. You are responsible for checking that the information displayed on your account and bet slip is accurate before confirming a transaction.

A bet is only valid when it has been successfully accepted and recorded by the website. Selecting a market or entering a stake does not, by itself, create a binding bet. Wait for a confirmation message and check your betting history or account record. If confirmation is not displayed, do not assume that a bet has been accepted.

• Check the event, market, selection, odds, stake and any applicable conditions before confirming a bet.
• Place bets only through the official website or an authorised betting interface.
• Do not attempt to place a bet using another person’s account or payment method without proper authorisation.
• Keep confirmation messages and review your account history regularly.
• Do not place a second bet merely because a page appears slow or unresponsive; first check whether the original bet was accepted.
• Do not use software, devices or methods designed to interfere with the website or gain an unfair advantage.

The amount shown on a bet slip is the amount that may be debited if the bet is accepted. Make sure that you have enough available funds and that the stake is within any limits shown on the website. A bet cannot normally be changed after acceptance. Requests to amend, cancel or withdraw a bet may be declined, particularly where the relevant event or game has started or the bet has already been processed.

Odds and displayed information

Odds may be shown in the format available on the website and may change before a bet is accepted. The odds displayed at the time of acceptance will generally determine the calculation of any return, subject to the applicable product rules. A displayed price, result or account balance may be corrected if it contains an obvious error, technical fault or data mistake.

Information supplied about an event, competitor, market or game is provided for general betting purposes and may be delayed, incomplete or subject to correction. You remain responsible for reviewing the market rules and making your own decision. True Fortune Casino does not guarantee that every displayed item of information will be free from error or available without interruption.

3. Results, settlement and errors

Bets are settled using the official result or settlement information relevant to the product. The source used may depend on the event, market or game rules. Where a market has a specific settlement rule, that rule will apply. A result may be amended if the original result is later corrected by the relevant official body or if a material error is identified.

Unless a product rule states otherwise, a bet normally requires the relevant event or game to take place and produce a result in accordance with the market conditions. If an event is abandoned, postponed, interrupted, cancelled or materially changed, affected bets may be void, suspended, carried forward or settled under the specific rules for that market.

• A selection that does not participate may be treated according to the rules for that market.
• A market may be void where there is insufficient information to establish a fair result.
• A bet may be suspended while an event, game or result is being reviewed.
• If a result is changed after settlement, the account may be adjusted to reflect the corrected result.
• Where a multiple bet includes a void selection, the remaining selections may be treated under the applicable multiple-bet rules.
• The rules shown for a particular sport, event, game or market take priority where they address a specific settlement situation.

A return is calculated by applying the accepted odds and stake to the relevant outcome, subject to any displayed conditions. The amount credited to an account may differ from an initial estimate if a selection is void, a market is corrected or a specific rule changes how the bet is settled. Review the final settlement in your betting history rather than relying on a provisional display.

Technical failures and obvious errors

Technical failures, communication problems, incorrect prices, duplicate transactions and other errors can affect betting services. True Fortune Casino may investigate and correct an affected transaction where permitted by law. This may include voiding a bet placed or accepted due to an obvious error, reversing an incorrect credit or restoring the account position that would have applied without the error.

If you believe a bet has been recorded or settled incorrectly, review the relevant account information and raise the issue through the available support process as soon as possible. Do not attempt to exploit an error, delay or malfunction. Suspected manipulation, collusion, fraud, money laundering or other prohibited conduct may be investigated and may result in restrictions on account activity.

4. Payments, withdrawals and account checks

Deposits, withdrawals and other account transactions are subject to the payment methods and conditions made available on the website. You must use a payment method that belongs to you or that you are authorised to use. The account holder may be asked to provide documents or information to confirm identity, ownership of funds, source of funds or compliance with legal and security requirements.

A transaction may be delayed, refused or placed on hold while verification, security or compliance checks are completed. Additional checks may apply where activity appears unusual, account details do not match, or the website is required to comply with Australian law or another applicable obligation. Make sure that your personal information remains current and accurate.

You must not use the website to move funds for another person, disguise the source of funds or conduct unlawful activity. True Fortune Casino may limit, suspend or close an account where it reasonably suspects a breach of these rules, the Terms and Conditions or applicable law. Any decision about an account or transaction will be handled in accordance with the relevant terms and legal requirements.

Check your account balance and betting records regularly. If you notice an unfamiliar transaction, incorrect balance, duplicate bet or another account concern, stop using the affected feature and report the issue through the available website support channel. Do not provide your password or security codes to anyone claiming to act on your behalf.

Account security

You are responsible for protecting your username, password, verification codes and other security information. Use a strong password, avoid reusing it on other services and log out when using a shared or public device. True Fortune Casino will not be responsible for activity carried out through your account where you have failed to take reasonable steps to protect your access information.

5. Responsible and fair betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only wager money that you can afford to lose, set a personal budget and take regular breaks. Never chase losses by increasing your stakes or continuing to play when you feel upset, pressured or unable to stay in control.

• Set spending and time limits before you begin.
• Keep gambling separate from essential household spending.
• Avoid betting when affected by alcohol, drugs, stress or strong emotions.
• Do not borrow money or sell possessions to fund gambling.
• Use the responsible gambling tools available on the website if you need help managing your activity.
• Consider taking a break or requesting account restrictions if gambling is no longer enjoyable or manageable.

True Fortune Casino may apply responsible gambling measures, including account reviews, deposit or wagering restrictions, cooling-off arrangements or self-exclusion options where available. These measures are intended to support safer play and may affect access to betting services. A self-exclusion or restriction request should be treated seriously, and you must not attempt to bypass it by creating or using another account.

If you are concerned about your gambling, seek independent support from an appropriate Australian gambling-help service, health professional or trusted person. You do not need to wait until a problem becomes serious. These Betting Rules do not replace the Responsible Gambling information on the website, which contains further guidance about safer play and available account controls.

Fair use of the service

You must use the website honestly and fairly. Do not engage in fraud, collusion, identity misuse, manipulation of results, unauthorised access, abusive conduct or any activity intended to circumvent account controls. True Fortune Casino may take appropriate action where prohibited behaviour is suspected, including restricting access, reviewing transactions or referring matters where required by law.

These rules are general information and do not limit any rights or protections that cannot lawfully be excluded under Australian consumer or other applicable legislation. If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.