Responsible Gaming

Gamble for entertainment

Casino games are based on chance, and their outcomes cannot be predicted or controlled. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not influence future results, and a loss does not make a win more likely on the next game. Treat any money spent on gambling as an entertainment expense, similar to money spent on other leisure activities.

Only gamble with money you can afford to lose after your essential costs have been covered. Gambling should never come before rent, mortgage payments, household bills, food, transport, education, savings or other financial commitments. Do not use borrowed money, credit intended for essential expenses or money belonging to someone else.

Before you start a session, decide how much time and money you are comfortable spending. Keep to those decisions whether you are winning or losing. A win is not a reason to increase your spending, and a loss is not a reason to continue playing in an attempt to recover money. The safest approach is to stop when your planned session or budget ends.

Good habits to consider

• Set a spending limit before each session and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
• Do not chase losses or increase stakes to recover money.
• Keep a record of your gambling activity if you want a clearer view of your time and spending.
• Talk openly with someone you trust if gambling is becoming a concern.
• Balance gambling with other activities, interests and social time.
• Never view gambling as a reliable source of income or a solution to financial pressure.

Use account and spending controls

Responsible gambling tools can help you stay within the boundaries you choose. Depending on the account features available, you may be able to set deposit, spending or session limits, review your activity, take a temporary break or request account closure. These tools are designed to support informed decisions, but they work best when limits are realistic and set before you begin gambling.

Choose a limit that reflects your personal circumstances rather than an amount you hope to win. A limit should remain affordable even if you lose the full amount. If a limit is reached, do not try to bypass it by opening another account, using another payment method or asking someone else to gamble on your behalf.

Taking a break

A temporary break can be useful if you want time away from gambling, need to review your habits or feel that sessions are becoming more frequent. During a break, remove gambling reminders where possible, avoid gambling-related content and plan alternative activities. A break should be treated seriously and should not be shortened simply because you feel an urge to play.

You may find it helpful to tell a trusted person about your break and ask them to support your decision. Consider spending time outside the gambling environment, turning off promotional notifications and removing saved payment information where appropriate. These steps can reduce reminders and give you more time to make a considered decision.

Self-exclusion and account closure

If you do not want to gamble, self-exclusion or permanent account closure may be the most suitable option. Use the available customer support channel through the website to ask about the process. You may be asked to confirm your request and provide information needed to protect your account. Once you request exclusion or closure, do not create another account or attempt to access gambling services through another person.

If you believe your access needs to be restricted immediately, stop using the service and make your request as soon as possible. Account tools and support processes may have different effects and processing requirements, so read the information provided carefully and follow the instructions that apply to your situation.

Recognise when gambling may be causing harm

Problem gambling can develop gradually. It may begin with longer sessions, larger bets or spending more often than planned. Some people may not notice the effect until gambling has created financial pressure, conflict at home or difficulties at work or study. You do not need to wait for serious harm before taking a break or asking for help.

The following signs may indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than you intended.
• Trying to win back losses by continuing to play or increasing your stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling during work, study, family time or other important activities.
• Hiding gambling activity, losses, transactions or account information from others.
• Borrowing money, selling belongings or missing payments to fund gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguing with family, friends or colleagues about gambling.
• Neglecting sleep, health, work, study or responsibilities because of gambling.
• Trying to stop or cut back but finding that you cannot maintain the change.
• Needing to gamble with more money or at higher stakes to achieve the same excitement.
• Experiencing financial, relationship or emotional problems connected with gambling.

If any of these signs feel familiar, stop gambling and review your options. Speaking with a qualified support professional can help you understand what is happening and decide on practical next steps. Asking for help is a responsible choice, not a failure. Support can be useful even if you are uncertain whether your gambling is a serious problem.

Chasing losses

Chasing losses means continuing to gamble or increasing the amount you spend because you want to recover money that has already been lost. This can lead to larger losses and greater financial pressure. A loss is not a debt that the next game must repay. If you notice that you are chasing losses, stop the session, use an available restriction and speak with someone you trust.

Protect yourself and others

You must meet the minimum legal age requirement that applies to online gambling in your location. Do not allow anyone under the legal age to use your account, view your payment information or gamble through your device. Keep your login details private and use available account security measures to prevent unauthorised access.

If you share finances with a partner or family member, consider agreeing on a household gambling budget and being open about gambling transactions. If another person's gambling is affecting you, you can also seek support. Family members and friends may experience stress, financial pressure and loss of trust, even when they are not gambling themselves.

Avoid gambling while affected by alcohol or drugs. These substances can reduce judgement and make it harder to follow limits. Gambling should not be used as a response to a personal crisis, financial emergency or serious emotional difficulty. If you are in immediate danger or believe someone may harm themselves, contact emergency services or an appropriate crisis support service in Australia.

Financial and personal safeguards

• Use a separate gambling budget rather than money set aside for necessities.
• Check bank and account statements regularly so transactions do not go unnoticed.
• Consider asking your bank about available gambling transaction controls.
• Do not share passwords, payment details or one-time security codes.
• Keep gambling away from work, study and family responsibilities.
• Do not ask another person to place bets or use an account for you.
• Do not use gambling to manage debt, pay bills or meet everyday expenses.
• Keep devices and account access away from children and other unauthorised users.
• Be cautious of people who promise guaranteed wins, systems or ways to recover losses.

If you are concerned about another person's gambling, choose a calm time to discuss what you have noticed. Focus on the effect gambling is having rather than making accusations. You cannot control another adult's decisions, but you can protect your own finances, seek advice and set boundaries around money and shared responsibilities.

Getting help in Australia

Gambling support is available in Australia through recognised gambling support services, counsellors and health professionals. These services can help with urges, budgeting, debt concerns, relationship impacts, self-exclusion and planning a break from gambling. Support may also be available for partners, relatives, friends and other people affected by someone else's gambling.

You do not need to be certain that you have a gambling problem before contacting a support service. A qualified professional can listen without judgement and help you identify practical steps that suit your circumstances. You can ask about the service, privacy and confidentiality before beginning a conversation.

If you decide to seek help, consider writing down what has been happening, how often you gamble, how much you spend and what situations trigger the urge to play. You may also find it useful to list unpaid bills, debts or other effects on your daily life. You can share only what you feel comfortable discussing, while being open enough to help the professional understand your situation.

A simple plan for today

1. Stop gambling for the rest of the day and move away from the website or app.
2. Review your recent gambling activity and identify any spending or time that exceeded your plan.
3. Set an appropriate limit, temporary break or exclusion using the available account process.
4. Tell a trusted person what you are experiencing and ask them to support your plan.
5. Contact a recognised gambling support service or health professional for confidential guidance.
6. If you are facing an immediate safety risk, contact emergency services or crisis support in Australia.

True Fortune Casino supports safer gambling choices. If gambling is no longer enjoyable or you feel unable to control it, the right step is to stop, restrict access and seek support. Your health, safety and financial wellbeing should always come first.

This page provides general information and is not a substitute for professional financial, medical or counselling advice. Support services can provide guidance based on your individual circumstances. If gambling is affecting your wellbeing, contacting a qualified service early can make it easier to consider your options and take practical action.